Different individuals own personal run vacation rentals that do not guarantee a standard experience or a secure transaction process. Our rental platform offers both desktop and mobile versions that protects your personal and financial identity. We also have a designated manager for each property that manages all of your needs.

In order to ensure you have the most pleasant stay with us, our professional cleaning crew thoroughly cleans the entire rental before move-in. From the carpet to all of our appliances. Just like many guests upon move-in said: “Everything seems brand new!”

All of our furnished homes are owned by private homeowners and can be preferable to hotels for a number of reasons. They are typically more comfortable, offers kitchens for preparing meals, and are more accommodating to those traveling with children and/or pets. Vacation rentals also offer a wider variety of accommodations which enables them to fit any vacation needs, whether it is a mountain home for 25 or a beach cottage for 2.

In order to reserve one of our vacation home, everyone who is traveling must be at least 21 years old or accompanied by a parent or legal guardian that is 21 or over. In some areas, the age requirement may be higher. Please give us a call at (949) 247-8818 for more information.

Generally, children under the age of 2 do not count toward the maximum occupancy.

No. Pets are not allowed in our properties.

Airbnb/HomeAway/VRBO are advertising sites. Holiale is a property management company that manages everything from marketing to maintenance and housekeeping. We advertise on Airbnb/HomeAway/VRBO and other sites to give our homes the most visibility

Maximum occupancy does not only refer to the number of guests that can sleep at the property, it also refers to the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. Some counties or HOA's have codes that are strictly enforced. Please abide by the maximum occupancy number for the home at all times.

The rental quote includes all lodging, taxes, and fees.

1. Any amount paid by Guest, excluding the service fee, will be refunded if the booking is cancelled more than 60 days prior to the check-in date. 2. Half of the full payment, excluding the service fee, will be refunded if the booking is cancelled between 30 to 60 days prior to check-in date. 3. No refunds will be issued if the booking is cancelled less than 30 days prior to check-in date.

All reservations under $2000 must be paid in full at the time of booking. Reservations over $2000 but within 60 days of check-in must be paid in full at the time of booking. Reservations over $2000 with partial payments and more than 60 days out must be paid in full 30 days before the start date of the reservation.

Please call us at (949) 247-8818 to help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.

It is possible to switch homes as long as the change is made more than 30 days prior to the reservation. If the modification results in a higher rental rate guests are responsible for paying the difference. Reservations can be modified without penalty up to 24 hours.

By booking a reservation, guests acknowledge and agree to abide by Holidale's rental policies. Some of our homes will require you to sign a reservation contract agreeing to policies that are specific to that home. We ask that you review and sign the contract and return it to us via email or fax.

You can book and pay for a reservation for another person. However, you must ensure that the name and all contact information listed on the reservation, including the email address are for the person that will be staying in the home. In addition, we will need to verify the ID’s for both the guest and the person who made the booking for security purposes./p>

We accept the following credit cards: Visa, Mastercard, Discover, American Express, Paypal, WeChat Pay & Ali Pay. Additionally, cashier’s check, wire, and cash can be used as well if delivered in person after ID Verification has been completed.

Move-out is at 10AM and upon your departure we ask that you start the first load of laundry if there is a washer and dryer in the home. If you have time to begin a second load it is greatly appreciated by our housekeeping staff. A $50 per hour fee will be assessed for failing to vacate the unit by the agreed upon move-out time

Move-in is at 4 PM and guests can arrive any time after. There are some cases when early move-in is available. If that is the case, we will email you the morning of your stay to inform you that an early move-in option is available. Please note that we will not be able to confirm or deny an early move in request prior to the day of move in due to our cleaning schedules.

An early move-in is dependent on whether or not the housekeeper had time to fully clean the home before your arrival. If guests are moving out the same day that your reservation begins, an early move-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you the morning of your move-in if early move-in is available.

Late move-out is available if we do not have another reservation that night. There is a fee (plus taxes) associated. The fee varies from house to house. We can tell you if a late move-out is available three days before move-in. If you pay for late move-out you will have the home until 7pm the day you move-out.

We will email move-in instructions 3 days prior to your stay including driving directions and the code to the lock box or electronic deadbolt.

We prefer the keys stay in the lockbox so that each member of your party can access the home at any time. This will eliminate the need for multiple key sets. It also prevents the keys from getting lost.

Smoking is prohibited on all of our properties.

The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.

Please see the features and amenities section of the home listing. Holidale also provides a few items to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher pacs/pods, dish brush, kitchen trash bags, and small trash can liners. If there is something specific that you require, please make sure you bring it with you.

Rental properties are individually owned and each home will have a different cable vs streaming option. Holidale cannot guarantee Television service or TV Channel availability since we only provide the most basic plan.

Our homes generally do not provide any sort of pay-per-view service.

No. Guests are not allowed to clean after their own stay. Our housekeepers have very strict guidelines and are required to clean the home after each guest vacates.

Holidale provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.

Please check in all cabinets (under the sink, above the refrigerator) and if you cannot find what you are looking for, we will gladly reimburse you for picking some up. The same goes for the following items: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher pacs/pods, dish brush, kitchen trash bags, small trash can liners, and propane for the grill.

You should have received an email from us with check-in instructions that includes a link to a digital guest binder. With your reservation number, you will have access to all your house instructions. However, if no instructions are found or if you need further assistance please contact one of our Customer Service Agents at (949) 247-8818.

All our homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.